Perhaps you’ve changed your mind, or you’ve accidentally bought something you do not need. Either way, you have 14 days to cancel your order after receiving your purchase, provided it’s unopened and unused. Here’s how to go about returning unwanted items:
1. Email us at i[email protected] to cancel your order.
2. Return your items to the returns address on the back of your invoice.
3. Ensure the items are unopened, unused and in their original packaging.
4. We’ll refund the cost of your order in full (excluding postage). You should receive the money within 10 days. If a refund is required on a card, the refund will be made on the card used to make the payment.Unfortunately, we cannot pay for the cost of returning an item unless the item itself is faulty or we’ve sent the wrong thing. We also cannot accept a return if a product has been opened or used.
Damage in transit - should any goods arrive with minor damage in transit, and adversely affected by that damage, we will replace these items. Where only part of an order is damaged we will provide a credit for the damaged items only. For instance, if an order contains several tins of food and a only a few tins are damaged in transit, we will credit you for the damaged items only as opposed to the whole order. Should you wish to not accept the whole order you can return the order back to us, but we cannot be responsible for the cost of returning the items.
If you have any questions about the products you ordered or the processing of a return, please don’t hesitate to get in touch.